FAQ

Where is your shop located?

We operate online only from our office in Lahore (near DHA).

Can I visit your office for purchasing or pickup?

No, our office does not facilitate customer visits for purchasing or pickups. All orders must be placed online and are delivered through courier services.

What are the shipping charges within Pakistan?

Please refer to our Shipping Details Page for complete information.

How long does delivery take?

  • Lahore: 1–2 working days after dispatch

  • Outside Lahore: 2–4 working days

  • Remote areas (e.g., Balochistan): Up to 7 working days

Delivery times may vary slightly depending on the courier service and location.

Can I open the parcel before payment?

No. Orders are delivered through courier companies, and the rider is not our employee. Their responsibility is only to deliver the parcel and collect payment.

If you face any issue with your order, please contact us immediately and we will resolve it as soon as possible.

Is return, exchange, or refund possible?

As we operate on very small margins to offer wholesale prices, we are unable to offer returns or refunds.

However, exchange is possible if you receive a damaged or incorrect item due to our mistake.

What if I receive the wrong or a damaged product?

We stand by our commitment to deliver exactly what you ordered.

If you receive a wrong or damaged item, please contact us within 3 days of receiving your order, and we will resolve the issue promptly.

I am a reseller. Can you ship directly to my customer?

Yes. You can enter your customer’s address at checkout, and we will ship directly to them.

Please ensure the address is correct, as it is your responsibility.

For Cash on Delivery (COD) orders, we may call the customer for confirmation before dispatch. If the order is prepaid, confirmation calls are not required.

If you sell wholesale, why are your prices visible to everyone?

We believe everyone deserves access to fair pricing and excellent online service.

Do you deliver worldwide? How long does it take?

Yes, we ship internationally via FedEx and DHL. Delivery usually takes 4–7 working days.

Why should I buy from you instead of wholesale markets like Shah Alam Market, Bolton Market, or Raja Bazar?

Convenience:
No need to travel or deal with traffic. Order easily from your phone anytime.

Savings:
Save travel costs while enjoying prices equal to or lower than wholesale markets.

Low Order Value:
Unlike traditional wholesale markets, we allow smaller order quantities.

Variety:
Find a wide range of products in one place without visiting multiple shops.

Are the items shown on the website in stock?

Yes, approximately 99% of items displayed are in stock.

If any item goes out of stock, it is updated on the website within one hour.

Why are your prices so low?

We sell at wholesale prices and keep our margins minimal, which allows us to offer competitive pricing.

Will I receive exactly what is shown on the website?

Yes, absolutely.

Minor variations in color or shade may occur due to lighting and screen resolution differences, but the design will remain the same.

How is the quality of your products?

We aim to provide the best possible quality at affordable prices.

Please note that quality is relative to price. A low-cost item should not be compared to premium-priced products.

Some product images are taken in close-up to highlight details, which may make items appear larger. We try to mention size information in the description whenever possible.

Do you offer any guarantee or warranty? Will the color fade?

Costume jewelry does not come with a color or lifetime guarantee. Durability depends on usage and care.

Factors such as sweat, skin type, water, perfume, and chemicals may affect the product’s color over time.

For longer-lasting jewelry:

  • Keep away from water and moisture

  • Avoid contact with perfume and chemicals

  • Store properly after use.